Frequently Asked Questions
Everything you need to know about managed websites from Sitethreesixty
Frequently Asked Questions
Cost & Pricing
How much does a small business website cost?
With Sitethreesixty, you pay a simple monthly fee — no upfront deposit, no hidden extras. Small business owners often get quoted anywhere from $1,000 to well over $8,000 for basic sites, then find charges piling on for hosting, maintenance, SSL, plugins, and even the tiniest changes. Our Charter Rate Guarantee keeps things clear: you know exactly what you're paying each month, and that covers everything. No surprises.
Why are web designers so expensive for a simple website?
Honestly, most web design pricing is confusing because it sneaks in lots of unpredictable extras — domain renewals, plugin licenses, SSL, backups, developer fees every time you tweak a bit of text. Sitethreesixty's approach is different. One monthly payment covers it all. Hosting, security, updates, site changes — no separate bills, no hidden costs.
Are there hidden costs with website design?
Not here. Our Charter Rate Guarantee means everything's covered: hosting, SSL, security, backups, updates, content tweaks, performance checks, and ongoing management. Many small business owners have found themselves hit with surprise fees once their site launches. We designed our pricing specifically to avoid that headache.
Do I need to pay every time I want a small change to my website?
Nope. Content changes come standard with your Sitethreesixty plan. You just ask — we update. No extra invoice, no fuss. One of the most common complaints we hear is people getting charged $75 to $150 or more for basic text or image updates. That's not how we operate.
Someone on Facebook says they can build me a website for $250. Why would I pay more?
Sure, they probably can. The real question is what you're actually getting for that $250 — and what happens six months later. Usually, a cheap build means your logo slapped onto a template from Duda or WordPress, hosted on the cheapest server around, with no support, no performance tuning, and nobody on speed dial when things bust. We found that 94% of service business sites fail Google's speed tests — and most weren't even the cheap ones. The cheap sites are often even slower. You're not paying us more for a fancier look. You're paying for a site that loads quickly, shows up on Google, and has someone behind it who sticks around after payday.
Why does Sitethreesixty cost more than a cheap freelancer?
Because we actually build everything from scratch. We code the site, host it on proper infrastructure, and manage it every single month — security, performance, updates, changes, all of it. A cheap freelancer usually logs into a platform, picks a template, swaps in your text and images, and hands you the keys. Their platform costs $20-35 a month. They charge you $2,000-4,000 for the setup and over $125 a month for "maintenance" that the platform mostly handles itself. Our price covers real work — not just a markup on a subscription. And with one monthly fee, you'll never get a surprise bill for updating a phone number or fixing a plugin.
What am I actually paying for each month?
Everything's included. Design, build, Cloudflare hosting, security, daily backups, performance checks, updates whenever you need them, structured data for Google and AI tools, and ongoing management. No extra hosting bills, plugin fees, or charges for small tweaks. You pay one fee — done. The Charter Rate Guarantee means we don't suddenly bump up your price.
Designer Reliability
What happens if my web designer disappears?
With Sitethreesixty, that's not possible — ongoing support is baked into the service. The biggest designer-related complaint from small business owners is developers going silent after getting paid. We're not freelancers who finish a project and vanish; we manage your site month to month, so there's always someone looking after you.
How do I avoid getting ghosted by a web designer?
Go with a managed service provider instead of a freelancer or an agency doing one-off jobs. Designers leave because they finish the project, get paid, and move on. With Sitethreesixty there's no "end of project" — we keep your site running, so staying responsive is just part of the deal.
What should I do if my current web designer has stopped responding?
You're definitely not alone — a lot of small business owners face this one. First, make sure you control your domain, hosting, and all your site files. If you're locked out, the problem's bigger. Sitethreesixty helps you regain access to your web presence and move to a managed setup where you don't have to worry about disappearing designers again.
Timelines & Delivery
How long does it take to build a small business website?
Every project gets scheduled with real build time, and we tell you exactly how long it'll take based on our workload — no vague promises. Almost one in six business owner complaints describe projects where timelines doubled or tripled. With us, you'll always know where your project stands, and your current site stays online until the new one's built, reviewed, and approved. No dead links, no downtime.
How do I know my website will actually be delivered?
We give you the timeline upfront and keep you in the loop all the way. If anything changes, you'll hear directly from us (not radio silence). Progress is easy to track, and nothing goes live until you're happy with it.
Why do web design projects always take longer than promised?
Usually, it's because the scope wasn't clear or the designer took on too much, so your project got put on the back burner. We're honest with timings — if we're three weeks out, you know it. Each project gets a proper brief and regular check-ins. If something's holding things up, you'll know that day, not weeks later.
Ownership & Lock-In
Do I own my website if someone else builds it?
With Sitethreesixty, yes — your domain and content are yours. About 10% of business owners feel "locked in," unable to leave their designer or take their site elsewhere. We don't play those games. Your domain stays registered in your name.
Can I leave my web designer and take my website with me?
Absolutely — you should always be able to leave. If your provider controls your domain or hosting, that's a warning sign. Sitethreesixty doesn't lock you in. Clients stay by choice, not because they don't have options.
Should I use Wix, Squarespace, or WordPress for my business website?
For most service businesses and contractors, honestly, none of them. Wix and Squarespace seem easy, but as soon as you need something custom, you hit a wall. WordPress constantly needs updates, plugins break, and you end up paying developers to fix things. We build every site from scratch, so it's faster, more secure, and you don't have to worry about maintenance.
Communication
Why won't my web designer respond to emails?
Poor communication is a top complaint — people wait days or weeks for answers to simple questions. At Sitethreesixty, communication is built into the service. When you need something, you get a reply.
How involved do I need to be in building my website?
Totally depends on you. Some folks want to check every detail; others are happy to hand us a logo and get on with their day. Either works. What you won't have to do: chase us for updates or get tangled in the technical stuff. Tell us about your business — we take care of the website.
SEO & Visibility
Why doesn't my website show up on Google?
Usually, the problem is the site wasn't built with search in mind. It's probably too slow, too hard for Google to read, or missing the key info search engines need. We include all that from the start — so when someone searches "plumber in Boca Raton" or "locksmith near me," your site is set up to be found. It works for new AI search tools too.
Is SEO included with my website?
We build the foundations right in: fast, mobile-friendly, and optimized for Google to understand what you do and where you're based. Unlike agencies selling you SEO packages just to fix problems they created, we make sure your site is ready for search from day one. No extra costs. If your site's invisible online, what's the point?
Why am I paying for SEO but not getting results?
Probably because the site itself isn't good enough. You can throw money at SEO, but if your website is slow, unreadable, or missing basic info, it's just wasted cash. You wouldn't advertise a business that's closed for the day. We build sites that search engines can find — so your SEO spend actually makes sense.
Security
How do I stop my website from getting hacked?
Don't use platforms needing constant patching. WordPress is a huge target because every site shares the same vulnerabilities. Sitethreesixty builds your site from scratch without those weak spots, hosted on Cloudflare's network (the same top-tier infrastructure as Shopify, Salesforce, Canva, Zendesk, and Walmart). Your small business site gets world-class protection.
Why does my WordPress website keep breaking?
WordPress depends on separate themes, plugins, hosting setups, and PHP versions all syncing up. If one updates but another doesn't, things fall apart. It's a house of cards. Our sites are built as a single piece — no plugins to update, no themes to break, nothing out of sync.
Templates vs Custom
How do I know I'm getting a custom website and not a template?
Ask to see the code. If your designer uses WordPress with Elementor, Divi, or a page builder, you're getting a template stuffed with your content. We write every line from scratch — no templates, builders, or themes. Your site fits your business, not just someone else's boxes.
What's the difference between a template website and a custom-built website?
A template means your site uses layouts shared by hundreds of other businesses — your info just goes in the same slots. Custom means it's coded for your business. Custom sites are faster (no bloat), better for search (clean code), and really show off your brand.
Editing & Control
Will I be able to update my own website?
Yes — just not in the usual way. You get access via 360Dash, where you can upload photos and swap text whenever you like. We handle the updates on the live site, usually same or next business day. If dashboards aren't your thing, just email or text us — whatever's easiest. If you want to edit code directly, we might not be right for you — we handle the technical side so you don't have to.
What if I want to make changes to my website quickly?
Just ask and your changes get done. Content changes (text, images, new services, seasonal updates) are included in the managed service. You don't need to learn a CMS, fight with templates, or chase freelancers. It's all part of the package.
Site Appearance
My website looks outdated — should I start from scratch?
Not always. Rebuilding can seriously hurt your Google rankings if you mess up the migration — some businesses lose more than half their organic traffic overnight. The smarter move is to see what's working, keep strong rankings and content, and rebuild strategically. We can migrate your site to a fast, modern platform without risking your search visibility.
How do I know that my website has been built by a professional?
Check three things. One: test your site speed on Google's PageSpeed Insights. If your mobile score's under 50, someone cut corners. Two: look at the source code — right-click and hit "View Page Source." See WordPress, Elementor, Divi, or a theme name? It's a template in disguise. Three: try it on your phone. If it's hard to read, slow, or the buttons are too small to tap — it wasn't built with customers in mind. A pro site loads fast, works everywhere, and doesn't rely on plugins to keep running.
Managed Service
What is a managed website service?
A managed website service means one company handles everything — design, build, hosting, security, updates, performance, and any changes you need — all for a fixed monthly price. You don't chase developers, manage plugins, or panic over hosting renewals. Sitethreesixty's model was built to end the most common headaches: missing designers, hidden costs, sluggish sites, and being locked out of your own site.
Why should I choose a managed website over building my own?
Because running your business is a full-time job already. One big complaint: people hate dealing with websites, so problems pile up until something breaks. A managed service takes "website stuff" off your plate. You do your thing, we handle everything online.
What does Sitethreesixty's managed service include?
Everything: design, build, hosting, security, Google visibility, fixes, and changes — all for one set monthly fee. No hidden costs, no surprise bills. If it needs doing, we do it. If it breaks, we fix it. You don't need to know how it all works under the hood — that's our job. The Charter Rate Guarantee means the price you're quoted is the price you pay.
Why not just use Wix, Squarespace, or WordPress?
You definitely can. They're not bad at all, honestly. But there are trade-offs most people only notice later. Wix and Squarespace make life easy at first, but you hit a wall the minute your business needs something they don't offer — and moving your site somewhere else is a pain if you outgrow them. WordPress gives you more freedom but you'll need to constantly update, manage plugins, and sometimes chase developers just to keep it working and secure. All three platforms add extra stuff that just slows your site down, which hurts when customers click away. We build sites from scratch and host them on Cloudflare, so your site loads in about a second on a phone — not ten. If you're happy to handle the tech yourself and don't mind the quirks, a platform is fine. If you'd rather have someone do it right and actually look after things, that's what we do.
General
How much does a managed website cost?
Plans start at $99 per month (360 Lite) or $165 per month (360 Pro). There are no hidden fees — the monthly price covers the website build, hosting, security, ongoing management, and direct support. If you want the Charter Rate, you can lock in $65/mo (Lite) or $130/mo (Pro) while spots are available.
What's included in the monthly price?
Everything needed to run a professional website: the build or rebuild, custom design, hosting on Cloudflare's global network, SSL security, DDoS protection, performance optimization, local SEO setup, ongoing updates, and direct support. 360 Lite and 360 Pro both include 360Dash — your client portal for submitting requests, checking performance, and managing invoices.
How is this different from building my own site on Wix or Squarespace?
With Wix or Squarespace, you build and maintain the site yourself. Sitethreesixty builds it for you with custom code — no templates, no page builders — and manages it ongoing. The performance difference is significant: 95% of Sitethreesixty sites score 100/100 on Google PageSpeed Insights, while most website builder sites score between 40 and 75. You also don't have to think about it after it's live.
Do I own my website?
Yes, 100%. Your site is built with clean, custom-coded HTML, CSS, and minimal JavaScript — no proprietary platform, no CMS lock-in. If you leave Sitethreesixty, you keep everything: the code, the content, and full ownership.
How long does it take to get my website live?
Most websites are ready within 48 hours of the brief being confirmed. Complex sites with many pages may take longer. Your current site stays live throughout — the new one is built separately and only swapped in once you've approved it.
What is the Charter Rate and how does it work?
The Charter Rate is a price-lock guarantee available to the first 30 clients. You pay $65/mo (360 Lite) or $130/mo (360 Pro) — locked in for as long as you stay. The rate never increases beyond the annual CPI adjustment published by the Bureau of Labor Statistics. There's no setup fee. Once spots are gone, new clients pay the standard rate.
Do you work with businesses outside the US?
Yes. Our founder splits time between Manchester and Boca Raton, and we help service businesses and contractors in both the US and the UK. The way we work doesn't change — custom build, fast, managed. Only thing that's different is the currency and search terms.
What happens if I want to cancel?
Give 30 days' notice and that's it. No penalties, no long-term contracts. You keep your website code and can take it with you. The contract is 30-day rolling from day one.
Is there a setup fee?
Standard plans have a one-time setup fee of $125 (360 Lite) or $195+ (360 Pro). Charter Rate clients pay no setup fee — it's waived entirely. The setup fee covers the initial build, domain configuration, Google Business Profile setup, and performance baseline.
Can you migrate my existing website?
Yes. If you have an existing website, Sitethreesixty downloads it as a reference and builds the new site from scratch — same content, same brand, significantly better code and performance. Your old site stays live throughout and is only replaced once you've approved the new one.
What kind of businesses do you work with?
Mainly trades and service businesses: electricians, plumbers, HVAC contractors, pet groomers, cleaning businesses, hair salons, and all other local service providers. Any small business that needs a professional website and doesn't want to manage it themselves is a good fit.
Do you offer custom design or use templates?
Custom design every time. Every Sitethreesixty website is built from scratch to match your business — no templates, no page builders, no drag-and-drop. The result is clean, fast code that performs significantly better than anything built on a template platform.
What is a fully managed website service?
A fully managed website service means I handle everything — design, development, hosting, security, updates, and ongoing content changes. You don't have to log in, learn a website builder, or deal with anything technical. Think of it as an outsourced web department for a flat monthly fee. You run your business, I run your website.
How is Sitethreesixty different from Wix, Squarespace, or GoDaddy?
Those platforms give you tools and leave you to figure it out yourself. I do the work for you. Your site is custom-coded from scratch — no templates, no page builders, no plugins — and I manage it on an ongoing basis. You own the code, there's no platform lock-in, and you never have to touch a thing.
What does a "done-for-you" website actually mean?
It means you're completely hands-off. You tell me what you need — new photos, updated services, seasonal promotions — and I handle it. No dashboard to learn. No software to update. You email me or use 360Dash, my client portal, and the changes go live.
Do you work with businesses in Florida?
Yes. Sitethreesixty operates on both sides of the Atlantic — based in Manchester, UK and Florida, US. I work with small service businesses across the US, with particular experience serving trades and service companies in the Florida market.
I'm on WordPress and I hate it. Can you help?
Absolutely. That's one of the most common reasons people come to me. WordPress sites are slow, they break, they need constant plugin updates, and they're a security headache. I'll move you off WordPress entirely, rebuild your site with clean custom code, and take over all the management. No more logging in, no more updates, no more wondering why your page takes forever to load.
How much does a done-for-you website cost per month?
My Charter Rate plans start at $65 per month for 360 Lite and $130 per month for 360 Pro. Everything is included — design, development, hosting, security, SSL, and unlimited content updates. No large upfront build cost, no hidden fees, no surprises.
Is there a big upfront cost to get started?
No. Traditional agencies and freelancers often charge $2,000 to $10,000 or more for an initial website build, then bill separately for hosting and maintenance on top. My model replaces all of that with a single, predictable monthly payment.
Do I have to sign a long-term contract?
No. My Charter Rate plans run on a rolling 30-day basis. No annual contracts, no cancellation fees. If you ever want to leave, you own your code and can take it with you. I earn your business every month.
Can I pay in US dollars?
Yes. I maintain separate US and UK operations, so you pay in your local currency with no international transfer fees or currency conversion charges. $65/month or $130/month, billed in USD.
What's the difference between 360 Lite and 360 Pro?
360 Lite at $65/month covers everything a small business needs — a custom-built, fully managed website with unlimited updates. 360 Pro at $130/month adds priority support, more advanced features, and is suited to businesses that need a larger or more complex site.
How fast are Sitethreesixty websites?
95% of my managed sites score a perfect 100/100 on Google PageSpeed Insights. I build with clean, custom code — no bloated WordPress themes, no unnecessary plugins, no page builder overhead. My sites run on Cloudflare's global edge network, meaning they load fast whether your customer is in Jupiter, FL or Jacksonville.
Why does website speed matter for my business?
Google uses page speed as a ranking factor, so a faster site can help you show up higher in search results. But more importantly, customers leave slow websites. If your page takes more than a few seconds to load on a phone, you're losing calls. A fast site means more people stick around and actually contact you.
Why don't you use WordPress?
WordPress sites rely on themes, plugins, and databases that slow things down and create security vulnerabilities. They need constant updates and patches. I build custom-coded static sites that are faster, more secure, and maintenance-free. No database to hack, no plugins to break, no updates to worry about.
Can you move my existing website off WordPress?
Yes. I handle the entire migration without any downtime. I rebuild your pages with clean custom code, transfer your domain, and take over all technical management. You don't have to do anything except tell me you're ready.
What happens to my domain and email?
You keep full control of your domain and email. I manage the technical infrastructure — DNS, hosting, delivery — but the domain stays in your name. I'll never hold your domain hostage.
Do you use Google Analytics?
No. I use privacy-friendly analytics that give you the numbers that actually matter — visitor counts, popular pages, traffic sources — without tracking your customers across the internet. Google Analytics drops cookies under your domain name and feeds that data into Google's ad network, where your competitors can use it to target your customers. I don't think that belongs on a small business website.
Does my website need a cookie consent popup?
No. Because I don't use tracking cookies, there's no legal requirement for a cookie consent banner. Your visitors get a clean, uncluttered experience from the moment they land on your site.
How do I request changes to my website?
Email me or use 360Dash, my client portal. Tell me what you need and I'll make it happen. There's no limit on the number of updates you can request — it's all included in your monthly fee.
How fast do you make updates?
Most content updates are done within 24 hours. For larger work like new pages or design changes, I'll give you a clear timeframe upfront. No ticket queues, no waiting weeks for a simple text change.
Do I need to be technical?
Not at all. That's the whole point of a fully managed service. You never need to log into a CMS, update software, troubleshoot hosting, or Google "why is my website down." I handle all the hidden work of owning a website so you can focus on what you actually do for a living.
What's the catch?
There isn't one. And yeah, we get why you ask — the web design world has earned a bit of suspicion. Here's the truth: we're not the cheapest, and don't want to be. We also won't tell you you'll hit Google's first page next week — anyone promising that is straight up lying. What we will say is your site will be fast, solid, easy for search engines to see, and managed by people who actually reply when you get in touch. If you ever want to leave, your domain's yours. Nothing gets held hostage.
Is Sitethreesixty right for every business?
Nope. We'd rather admit that than pretend otherwise. If you want to build and handle your own site, we're not the right fit — we don't just hand over a CMS login and walk away. If you need a massive e-commerce store with thousands of products, that's not what we do either. We're made for service businesses and contractors — plumbers, electricians, locksmiths, painters, builders, handymen, cleaners, and so on — who want a website that works, loads fast, and is looked after by someone who knows their stuff. If that's you, let's talk. If not, all good.
Cost & Pricing
How much does a small business website cost?
With Sitethreesixty, you pay a simple monthly fee — no upfront deposit, no hidden extras. Small business owners often get quoted anywhere from $1,000 to well over $8,000 for basic sites, then find charges piling on for hosting, maintenance, SSL, plugins, and even the tiniest changes. Our Charter Rate Guarantee keeps things clear: you know exactly what you're paying each month, and that covers everything. No surprises.
Why are web designers so expensive for a simple website?
Honestly, most web design pricing is confusing because it sneaks in lots of unpredictable extras — domain renewals, plugin licenses, SSL, backups, developer fees every time you tweak a bit of text. Sitethreesixty's approach is different. One monthly payment covers it all. Hosting, security, updates, site changes — no separate bills, no hidden costs.
Are there hidden costs with website design?
Not here. Our Charter Rate Guarantee means everything's covered: hosting, SSL, security, backups, updates, content tweaks, performance checks, and ongoing management. Many small business owners have found themselves hit with surprise fees once their site launches. We designed our pricing specifically to avoid that headache.
Do I need to pay every time I want a small change to my website?
Nope. Content changes come standard with your Sitethreesixty plan. You just ask — we update. No extra invoice, no fuss. One of the most common complaints we hear is people getting charged $75 to $150 or more for basic text or image updates. That's not how we operate.
Someone on Facebook says they can build me a website for $250. Why would I pay more?
Sure, they probably can. The real question is what you're actually getting for that $250 — and what happens six months later. Usually, a cheap build means your logo slapped onto a template from Duda or WordPress, hosted on the cheapest server around, with no support, no performance tuning, and nobody on speed dial when things bust. We found that 94% of service business sites fail Google's speed tests — and most weren't even the cheap ones. The cheap sites are often even slower. You're not paying us more for a fancier look. You're paying for a site that loads quickly, shows up on Google, and has someone behind it who sticks around after payday.
Why does Sitethreesixty cost more than a cheap freelancer?
Because we actually build everything from scratch. We code the site, host it on proper infrastructure, and manage it every single month — security, performance, updates, changes, all of it. A cheap freelancer usually logs into a platform, picks a template, swaps in your text and images, and hands you the keys. Their platform costs $20-35 a month. They charge you $2,000-4,000 for the setup and over $125 a month for "maintenance" that the platform mostly handles itself. Our price covers real work — not just a markup on a subscription. And with one monthly fee, you'll never get a surprise bill for updating a phone number or fixing a plugin.
What am I actually paying for each month?
Everything's included. Design, build, Cloudflare hosting, security, daily backups, performance checks, updates whenever you need them, structured data for Google and AI tools, and ongoing management. No extra hosting bills, plugin fees, or charges for small tweaks. You pay one fee — done. The Charter Rate Guarantee means we don't suddenly bump up your price.
Designer Reliability
What happens if my web designer disappears?
With Sitethreesixty, that's not possible — ongoing support is baked into the service. The biggest designer-related complaint from small business owners is developers going silent after getting paid. We're not freelancers who finish a project and vanish; we manage your site month to month, so there's always someone looking after you.
How do I avoid getting ghosted by a web designer?
Go with a managed service provider instead of a freelancer or an agency doing one-off jobs. Designers leave because they finish the project, get paid, and move on. With Sitethreesixty there's no "end of project" — we keep your site running, so staying responsive is just part of the deal.
What should I do if my current web designer has stopped responding?
You're definitely not alone — a lot of small business owners face this one. First, make sure you control your domain, hosting, and all your site files. If you're locked out, the problem's bigger. Sitethreesixty helps you regain access to your web presence and move to a managed setup where you don't have to worry about disappearing designers again.
Timelines & Delivery
How long does it take to build a small business website?
Every project gets scheduled with real build time, and we tell you exactly how long it'll take based on our workload — no vague promises. Almost one in six business owner complaints describe projects where timelines doubled or tripled. With us, you'll always know where your project stands, and your current site stays online until the new one's built, reviewed, and approved. No dead links, no downtime.
How do I know my website will actually be delivered?
We give you the timeline upfront and keep you in the loop all the way. If anything changes, you'll hear directly from us (not radio silence). Progress is easy to track, and nothing goes live until you're happy with it.
Why do web design projects always take longer than promised?
Usually, it's because the scope wasn't clear or the designer took on too much, so your project got put on the back burner. We're honest with timings — if we're three weeks out, you know it. Each project gets a proper brief and regular check-ins. If something's holding things up, you'll know that day, not weeks later.
Ownership & Lock-In
Do I own my website if someone else builds it?
With Sitethreesixty, yes — your domain and content are yours. About 10% of business owners feel "locked in," unable to leave their designer or take their site elsewhere. We don't play those games. Your domain stays registered in your name.
Can I leave my web designer and take my website with me?
Absolutely — you should always be able to leave. If your provider controls your domain or hosting, that's a warning sign. Sitethreesixty doesn't lock you in. Clients stay by choice, not because they don't have options.
Should I use Wix, Squarespace, or WordPress for my business website?
For most service businesses and contractors, honestly, none of them. Wix and Squarespace seem easy, but as soon as you need something custom, you hit a wall. WordPress constantly needs updates, plugins break, and you end up paying developers to fix things. We build every site from scratch, so it's faster, more secure, and you don't have to worry about maintenance.
Communication
Why won't my web designer respond to emails?
Poor communication is a top complaint — people wait days or weeks for answers to simple questions. At Sitethreesixty, communication is built into the service. When you need something, you get a reply.
How involved do I need to be in building my website?
Totally depends on you. Some folks want to check every detail; others are happy to hand us a logo and get on with their day. Either works. What you won't have to do: chase us for updates or get tangled in the technical stuff. Tell us about your business — we take care of the website.
SEO & Visibility
Why doesn't my website show up on Google?
Usually, the problem is the site wasn't built with search in mind. It's probably too slow, too hard for Google to read, or missing the key info search engines need. We include all that from the start — so when someone searches "plumber in Boca Raton" or "locksmith near me," your site is set up to be found. It works for new AI search tools too.
Is SEO included with my website?
We build the foundations right in: fast, mobile-friendly, and optimized for Google to understand what you do and where you're based. Unlike agencies selling you SEO packages just to fix problems they created, we make sure your site is ready for search from day one. No extra costs. If your site's invisible online, what's the point?
Why am I paying for SEO but not getting results?
Probably because the site itself isn't good enough. You can throw money at SEO, but if your website is slow, unreadable, or missing basic info, it's just wasted cash. You wouldn't advertise a business that's closed for the day. We build sites that search engines can find — so your SEO spend actually makes sense.
Security
How do I stop my website from getting hacked?
Don't use platforms needing constant patching. WordPress is a huge target because every site shares the same vulnerabilities. Sitethreesixty builds your site from scratch without those weak spots, hosted on Cloudflare's network (the same top-tier infrastructure as Shopify, Salesforce, Canva, Zendesk, and Walmart). Your small business site gets world-class protection.
Why does my WordPress website keep breaking?
WordPress depends on separate themes, plugins, hosting setups, and PHP versions all syncing up. If one updates but another doesn't, things fall apart. It's a house of cards. Our sites are built as a single piece — no plugins to update, no themes to break, nothing out of sync.
Templates vs Custom
How do I know I'm getting a custom website and not a template?
Ask to see the code. If your designer uses WordPress with Elementor, Divi, or a page builder, you're getting a template stuffed with your content. We write every line from scratch — no templates, builders, or themes. Your site fits your business, not just someone else's boxes.
What's the difference between a template website and a custom-built website?
A template means your site uses layouts shared by hundreds of other businesses — your info just goes in the same slots. Custom means it's coded for your business. Custom sites are faster (no bloat), better for search (clean code), and really show off your brand.
Editing & Control
Will I be able to update my own website?
Yes — just not in the usual way. You get access via 360Dash, where you can upload photos and swap text whenever you like. We handle the updates on the live site, usually same or next business day. If dashboards aren't your thing, just email or text us — whatever's easiest. If you want to edit code directly, we might not be right for you — we handle the technical side so you don't have to.
What if I want to make changes to my website quickly?
Just ask and your changes get done. Content changes (text, images, new services, seasonal updates) are included in the managed service. You don't need to learn a CMS, fight with templates, or chase freelancers. It's all part of the package.
Site Appearance
My website looks outdated — should I start from scratch?
Not always. Rebuilding can seriously hurt your Google rankings if you mess up the migration — some businesses lose more than half their organic traffic overnight. The smarter move is to see what's working, keep strong rankings and content, and rebuild strategically. We can migrate your site to a fast, modern platform without risking your search visibility.
How do I know that my website has been built by a professional?
Check three things. One: test your site speed on Google's PageSpeed Insights. If your mobile score's under 50, someone cut corners. Two: look at the source code — right-click and hit "View Page Source." See WordPress, Elementor, Divi, or a theme name? It's a template in disguise. Three: try it on your phone. If it's hard to read, slow, or the buttons are too small to tap — it wasn't built with customers in mind. A pro site loads fast, works everywhere, and doesn't rely on plugins to keep running.
Managed Service
What is a managed website service?
A managed website service means one company handles everything — design, build, hosting, security, updates, performance, and any changes you need — all for a fixed monthly price. You don't chase developers, manage plugins, or panic over hosting renewals. Sitethreesixty's model was built to end the most common headaches: missing designers, hidden costs, sluggish sites, and being locked out of your own site.
Why should I choose a managed website over building my own?
Because running your business is a full-time job already. One big complaint: people hate dealing with websites, so problems pile up until something breaks. A managed service takes "website stuff" off your plate. You do your thing, we handle everything online.
What does Sitethreesixty's managed service include?
Everything: design, build, hosting, security, Google visibility, fixes, and changes — all for one set monthly fee. No hidden costs, no surprise bills. If it needs doing, we do it. If it breaks, we fix it. You don't need to know how it all works under the hood — that's our job. The Charter Rate Guarantee means the price you're quoted is the price you pay.
Why not just use Wix, Squarespace, or WordPress?
You definitely can. They're not bad at all, honestly. But there are trade-offs most people only notice later. Wix and Squarespace make life easy at first, but you hit a wall the minute your business needs something they don't offer — and moving your site somewhere else is a pain if you outgrow them. WordPress gives you more freedom but you'll need to constantly update, manage plugins, and sometimes chase developers just to keep it working and secure. All three platforms add extra stuff that just slows your site down, which hurts when customers click away. We build sites from scratch and host them on Cloudflare, so your site loads in about a second on a phone — not ten. If you're happy to handle the tech yourself and don't mind the quirks, a platform is fine. If you'd rather have someone do it right and actually look after things, that's what we do.
General
How much does a managed website cost?
Plans start at $99 per month (360 Lite) or $165 per month (360 Pro). There are no hidden fees — the monthly price covers the website build, hosting, security, ongoing management, and direct support. If you want the Charter Rate, you can lock in $65/mo (Lite) or $130/mo (Pro) while spots are available.
What's included in the monthly price?
Everything needed to run a professional website: the build or rebuild, custom design, hosting on Cloudflare's global network, SSL security, DDoS protection, performance optimization, local SEO setup, ongoing updates, and direct support. 360 Lite and 360 Pro both include 360Dash — your client portal for submitting requests, checking performance, and managing invoices.
How is this different from building my own site on Wix or Squarespace?
With Wix or Squarespace, you build and maintain the site yourself. Sitethreesixty builds it for you with custom code — no templates, no page builders — and manages it ongoing. The performance difference is significant: 95% of Sitethreesixty sites score 100/100 on Google PageSpeed Insights, while most website builder sites score between 40 and 75. You also don't have to think about it after it's live.
Do I own my website?
Yes, 100%. Your site is built with clean, custom-coded HTML, CSS, and minimal JavaScript — no proprietary platform, no CMS lock-in. If you leave Sitethreesixty, you keep everything: the code, the content, and full ownership.
How long does it take to get my website live?
Most websites are ready within 48 hours of the brief being confirmed. Complex sites with many pages may take longer. Your current site stays live throughout — the new one is built separately and only swapped in once you've approved it.
What is the Charter Rate and how does it work?
The Charter Rate is a price-lock guarantee available to the first 30 clients. You pay $65/mo (360 Lite) or $130/mo (360 Pro) — locked in for as long as you stay. The rate never increases beyond the annual CPI adjustment published by the Bureau of Labor Statistics. There's no setup fee. Once spots are gone, new clients pay the standard rate.
Do you work with businesses outside the US?
Yes. Our founder splits time between Manchester and Boca Raton, and we help service businesses and contractors in both the US and the UK. The way we work doesn't change — custom build, fast, managed. Only thing that's different is the currency and search terms.
What happens if I want to cancel?
Give 30 days' notice and that's it. No penalties, no long-term contracts. You keep your website code and can take it with you. The contract is 30-day rolling from day one.
Is there a setup fee?
Standard plans have a one-time setup fee of $125 (360 Lite) or $195+ (360 Pro). Charter Rate clients pay no setup fee — it's waived entirely. The setup fee covers the initial build, domain configuration, Google Business Profile setup, and performance baseline.
Can you migrate my existing website?
Yes. If you have an existing website, Sitethreesixty downloads it as a reference and builds the new site from scratch — same content, same brand, significantly better code and performance. Your old site stays live throughout and is only replaced once you've approved the new one.
What kind of businesses do you work with?
Mainly trades and service businesses: electricians, plumbers, HVAC contractors, pet groomers, cleaning businesses, hair salons, and all other local service providers. Any small business that needs a professional website and doesn't want to manage it themselves is a good fit.
Do you offer custom design or use templates?
Custom design every time. Every Sitethreesixty website is built from scratch to match your business — no templates, no page builders, no drag-and-drop. The result is clean, fast code that performs significantly better than anything built on a template platform.
What is a fully managed website service?
A fully managed website service means I handle everything — design, development, hosting, security, updates, and ongoing content changes. You don't have to log in, learn a website builder, or deal with anything technical. Think of it as an outsourced web department for a flat monthly fee. You run your business, I run your website.
How is Sitethreesixty different from Wix, Squarespace, or GoDaddy?
Those platforms give you tools and leave you to figure it out yourself. I do the work for you. Your site is custom-coded from scratch — no templates, no page builders, no plugins — and I manage it on an ongoing basis. You own the code, there's no platform lock-in, and you never have to touch a thing.
What does a "done-for-you" website actually mean?
It means you're completely hands-off. You tell me what you need — new photos, updated services, seasonal promotions — and I handle it. No dashboard to learn. No software to update. You email me or use 360Dash, my client portal, and the changes go live.
Do you work with businesses in Florida?
Yes. Sitethreesixty operates on both sides of the Atlantic — based in Manchester, UK and Florida, US. I work with small service businesses across the US, with particular experience serving trades and service companies in the Florida market.
I'm on WordPress and I hate it. Can you help?
Absolutely. That's one of the most common reasons people come to me. WordPress sites are slow, they break, they need constant plugin updates, and they're a security headache. I'll move you off WordPress entirely, rebuild your site with clean custom code, and take over all the management. No more logging in, no more updates, no more wondering why your page takes forever to load.
How much does a done-for-you website cost per month?
My Charter Rate plans start at $65 per month for 360 Lite and $130 per month for 360 Pro. Everything is included — design, development, hosting, security, SSL, and unlimited content updates. No large upfront build cost, no hidden fees, no surprises.
Is there a big upfront cost to get started?
No. Traditional agencies and freelancers often charge $2,000 to $10,000 or more for an initial website build, then bill separately for hosting and maintenance on top. My model replaces all of that with a single, predictable monthly payment.
Do I have to sign a long-term contract?
No. My Charter Rate plans run on a rolling 30-day basis. No annual contracts, no cancellation fees. If you ever want to leave, you own your code and can take it with you. I earn your business every month.
Can I pay in US dollars?
Yes. I maintain separate US and UK operations, so you pay in your local currency with no international transfer fees or currency conversion charges. $65/month or $130/month, billed in USD.
What's the difference between 360 Lite and 360 Pro?
360 Lite at $65/month covers everything a small business needs — a custom-built, fully managed website with unlimited updates. 360 Pro at $130/month adds priority support, more advanced features, and is suited to businesses that need a larger or more complex site.
How fast are Sitethreesixty websites?
95% of my managed sites score a perfect 100/100 on Google PageSpeed Insights. I build with clean, custom code — no bloated WordPress themes, no unnecessary plugins, no page builder overhead. My sites run on Cloudflare's global edge network, meaning they load fast whether your customer is in Jupiter, FL or Jacksonville.
Why does website speed matter for my business?
Google uses page speed as a ranking factor, so a faster site can help you show up higher in search results. But more importantly, customers leave slow websites. If your page takes more than a few seconds to load on a phone, you're losing calls. A fast site means more people stick around and actually contact you.
Why don't you use WordPress?
WordPress sites rely on themes, plugins, and databases that slow things down and create security vulnerabilities. They need constant updates and patches. I build custom-coded static sites that are faster, more secure, and maintenance-free. No database to hack, no plugins to break, no updates to worry about.
Can you move my existing website off WordPress?
Yes. I handle the entire migration without any downtime. I rebuild your pages with clean custom code, transfer your domain, and take over all technical management. You don't have to do anything except tell me you're ready.
What happens to my domain and email?
You keep full control of your domain and email. I manage the technical infrastructure — DNS, hosting, delivery — but the domain stays in your name. I'll never hold your domain hostage.
Do you use Google Analytics?
No. I use privacy-friendly analytics that give you the numbers that actually matter — visitor counts, popular pages, traffic sources — without tracking your customers across the internet. Google Analytics drops cookies under your domain name and feeds that data into Google's ad network, where your competitors can use it to target your customers. I don't think that belongs on a small business website.
Does my website need a cookie consent popup?
No. Because I don't use tracking cookies, there's no legal requirement for a cookie consent banner. Your visitors get a clean, uncluttered experience from the moment they land on your site.
How do I request changes to my website?
Email me or use 360Dash, my client portal. Tell me what you need and I'll make it happen. There's no limit on the number of updates you can request — it's all included in your monthly fee.
How fast do you make updates?
Most content updates are done within 24 hours. For larger work like new pages or design changes, I'll give you a clear timeframe upfront. No ticket queues, no waiting weeks for a simple text change.
Do I need to be technical?
Not at all. That's the whole point of a fully managed service. You never need to log into a CMS, update software, troubleshoot hosting, or Google "why is my website down." I handle all the hidden work of owning a website so you can focus on what you actually do for a living.
What's the catch?
There isn't one. And yeah, we get why you ask — the web design world has earned a bit of suspicion. Here's the truth: we're not the cheapest, and don't want to be. We also won't tell you you'll hit Google's first page next week — anyone promising that is straight up lying. What we will say is your site will be fast, solid, easy for search engines to see, and managed by people who actually reply when you get in touch. If you ever want to leave, your domain's yours. Nothing gets held hostage.
Is Sitethreesixty right for every business?
Nope. We'd rather admit that than pretend otherwise. If you want to build and handle your own site, we're not the right fit — we don't just hand over a CMS login and walk away. If you need a massive e-commerce store with thousands of products, that's not what we do either. We're made for service businesses and contractors — plumbers, electricians, locksmiths, painters, builders, handymen, cleaners, and so on — who want a website that works, loads fast, and is looked after by someone who knows their stuff. If that's you, let's talk. If not, all good.
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