FAQ / Knowledge Base

Straight answers to the questions clients actually ask. Technical clarity. No lock-in.

What exactly does "managed website" mean?

We handle everything technical so you don't have to

It means we handle everything. You don't touch anything technical—we do:

  • All hosting, security, and performance monitoring
  • Content updates and changes you request
  • Email hosting and management
  • Domain management and renewals
  • Technical support and troubleshooting

You focus on running your business. We keep your website running perfectly.

Who is this service for?

Trades and service businesses who value their time

Primarily UK and US trades and service businesses who:

  • Don't have time to manage their own website
  • Want a professional online presence without the hassle
  • Need reliability without paying enterprise prices
  • Value quality over templates

If you're tired of DIY platforms or unreliable agencies, we're for you.

Do I need to have a website already?

No — we build from scratch or migrate existing sites

No. You can either:

  • Bring your existing site (we'll migrate it)
  • Use our Complete Web Design service (from £750)

New web design clients get 3 months free on the Basic Plan (£150 value).

What's included in the monthly fee?

Everything from hosting to email to updates

Basic Plan (£50/month):

  • 1-page website on Cloudflare's global CDN
  • 2 managed email addresses
  • Domain management
  • Monthly updates and maintenance
  • Standard SEO (on-page only)
  • Contact form & WhatsApp integration

Growth Plan (£100/month):

  • Everything in Basic, plus:
  • Multi-page website (FAQ, Gallery, Services, Local SEO)
  • Custom booking & appointment forms
  • SMS/email confirmations
  • Stripe payment integration
  • Up to 4 email addresses

Are there setup fees?

First 5 clients get setup completely waived

Launch Offer: The first 5 clients get setup fees completely waived!

After the launch offer:

  • Basic Plan: £250 setup fee
  • Growth Plan: £250-£500 setup fee (depending on complexity)

Can I cancel anytime?

No long-term contracts — you own your content

Yes. There are no long-term contracts. You can cancel with 30 days' notice.

If you cancel, you'll receive a full export of your site and files.

Why don't you use WordPress?

Speed, security, and zero maintenance headaches

Simple Technical

WordPress is slow, bloated, and requires constant maintenance due to plugin conflicts and security vulnerabilities.

We build with clean, purpose-built code—no plugins, no templates, no compromises. This means:

  • Lightning-fast load times
  • Bulletproof security
  • No compatibility issues
  • Less maintenance overhead
Why this matters

Faster sites convert better. Google's data shows a 1-second delay in load time reduces conversions by 7%. WordPress sites average 3-4 seconds. Ours load in under 1 second.

What is Cloudflare and why does it matter?

Enterprise-grade infrastructure for small business prices

Simple Technical

Cloudflare is an enterprise-grade global network trusted by governments and Fortune 500 companies. It provides:

  • 99.99% uptime
  • Sub-50ms load times for 95% of the world's population
  • DDoS protection and advanced security
  • Global content delivery (CDN)

This is the same infrastructure used by Discord, Shopify, and major enterprises—but accessible to small businesses through our service.

Why this matters

Traditional shared hosting means your site goes down when traffic spikes (like after an ad campaign). Cloudflare scales automatically from 10 visitors to 10,000 without slowdown.

Can I request custom features?

We're not limited to packages — fully customizable

Absolutely. We're not limited to two packages. Common custom additions include:

  • Additional pages
  • Advanced booking systems
  • E-commerce functionality
  • Member portals
  • Custom integrations (CRM, calendar, etc.)
  • Multi-language support

Just ask during your free consultation and we'll provide a custom quote.

How do I request updates or changes?

Simple — just email or phone us

Email or phone. That's it.

No portals. No tickets. No complicated systems. One point of contact.

Response time: Usually within 24 hours for standard requests.

What if something goes wrong?

24/7 monitoring — we fix issues before you notice

We monitor everything 24/7. If something breaks, we know before you do.

But if you notice an issue, contact us and we'll fix it—usually same-day for critical problems.

Do you offer phone support?

Yes — email or phone, your choice

Yes. Email is preferred for tracking requests, but you can always call us at xxxx xxx xxxx if you need immediate assistance.

Ownership & Control

Do I own my website code?

Yes, absolutely. We write custom code for your site, and you own it. If you ever leave our service, you get a complete export of all files, code, and content. No proprietary systems, no lock-in.

What happens if I cancel?

You give 30 days' notice, we export everything (HTML, CSS, images, content) and hand it over. You can self-host, hire another developer, or do whatever you want with it. We'll even provide basic documentation if needed.

Can another developer take over my site?

Yes. Because we use clean, standard HTML/CSS/JavaScript (not proprietary frameworks), any competent web developer can understand and modify your site. No special training required.

Do I own my domain and email?

Yes. Your domain is registered in your name (or transferred to you if we handle registration). Email accounts are yours. If you leave, you take everything with you.

Still Have Questions?

Book a free consultation and we'll answer everything in detail

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